Post-deployment installation and configuration
- 6 -
NOTE: Once you have completed the installation, you can optionally remove the server from its
Workgroup and join a Windows Domain. If you change the IPaddress or any other system
configuration options as a result of joining the domain, you must launch ContactCenter Client and run
the IPChange Wizard.
19. Add and configure your media servers. See "Adding media servers" in Chapter 6:Configuration of the
Contact Center Solutions User Guide.
20. Configure the YourSite database using synchronization. See "Configuring the YourSite database using
synchronization" in Chapter 6:Configuration of the Contact Center Solutions User Guide.
NOTE: Before running synchronization, you must either disable Windows Firewall or add appgw.exe to
the firewall exclusion list.
21. If you are licensed for Intelligent Queue, skip to step 16 in "Installing and configuring Intelligent Queue"
on page 6.
If you use Site Recovery Manager and your disaster recovery site is not on the same VLANas your
protected site, and IPaddresses will not be the same after failover, you must configure post power on
scripts. See "Appendix A" on page 8.
Installing and configuring Intelligent Queue
To install and configure Intelligent Queue
1. From vSphere Client or vCenter, power on and launch Virtual Machine Console for your Intelligent
Queue virtual machine.
2. When the Set Up Windows dialog opens, specify your country or region, time and current, and keyboard
layout options.
3. Click Next.
4. Type your Windows 2008 Server product key and click Next.
5. Review the Microsoft Windows license terms and select the I accept the license terms check box.
6. Click Next.
7. Type a Windows Server computer name for this virtual machine.
8. Click Start.
The virtual machine will boot into Windows.
9. Click in your virtual machine controls, click either VM=>Guest=>Send ALT+CTRL+DEL or press
ALT+CTRL+Insert.
10. Select the Administrator account.
11. When prompted with the need to change the Administrator password, click OK.
12. Type a new password in the Password and Confirm password fields.
13. Click Enter.
14. Click OK.
15. Click Start=>All Programs=>Mitel=>Mitel Intelligent Queue License Client.
l To activate Intelligent Queue online
l Click Register Online.
l Type the License Key in the Online Registry form and click OK.
l Click OK.
l To activate Intelligent Queue offline
l Click Register Offline.
l Type the License Key in the Offline Registry form and click OK.
l The Offline Registration engine generates the IQ.dlsc file in your Intelligent Queue installation
folder.
l Browse to the IQ.dlsc file and email it to prairieFyre Technical Support at
support@prairiefyre.com.
l A technical support representative will digitally sign your license file and send it back to you.
l Copy/paste the new, signed IQ.dlsc file over top of the existing file.
16. Click Start=>All Programs=>Mitel=>Intelligent Queue.
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