VMware APPSPEED SERVER 1.5 - VCENTER APPSPEED INSTALLATION AND User's Guide download pdf (Page 32)

vCenter Server HTTPS Web Service Port Does Not Work with Port 443

You are unable to complete setup because the vCenter Server HTTPS Web service is not working.

Problem

Setup fails and an error message appears.

Connection timed out. Verify the vCenter address and try again.

Cause

The vCenter Server HTTPS Web service port is not configured to work with the default port 443.

Solution

1 Check the vCenter Server Web service port.

2 Run setup again, and type

<vCenter_IP>

<HTTPS_Port>

in the vCenter parameters section.

vCenter Server HTTPS Web Service Port Traffic Is Blocked

You are unable to complete setup because the vCenter Server HTTPS Web service is not working.

Problem

Setup fails and an error message appears.

Connection timed out. Verify the vCenter address and try again.

Cause

The vCenter Server HTTPS Web service port is blocked to traffic between AppSpeed Server and vCenter Server.

Solution

1 Verify with IT that the vCenter Server HTTPS Web service port on the firewall is open between

AppSpeed Server and vCenter Server.

2 Run setup again.

3 (Optional) If the problem persists, complete the following steps.

a As the console user, log in to the AppSpeed Server virtual machine and run shell.

b Use Telnet to access the vCenter Server IP with the vCenter Server HTTPS Web service configured to

port 443 to verify that the port is open.

Navigation to Web Page Cancelled

You cannot load the AppSpeed user interface.

Problem

After you click the <AppSpeed_namespace> icon in the vSphere Client from Home > Inventory > Solutions

and Applications, the following error message appears:

Navigation to the web page was cancelled.

Cause

The AppSpeed Server is not running.

VMware vCenter AppSpeed Installation and Upgrade Guide

32 VMware, Inc.

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VMware APPSPEED SERVER 1.5 - VCENTER APPSPEED INSTALLATION AND User's Guide Page 32