VMware VCM 5.3 Troubleshooting Guide download pdf (Page 24)

9. On the collector navigate to <drive>:\Program Files\VMware\VCM\SUM\Collector and look

for the following files:

CSISUMWorker_SumDBDebug.txt

CSISUMSvc_SumDBDebug.txt

CSISUMSvc_debug.txt

10. Gather all these “.txt” files together.

VCM Troubleshooting Guide

24 VMware, Inc.

1 2 ... 19 20 21 22 23 24 25 26 27 28 29 ... 67 68

VMware vCenter Configuration 1
ManagerTroubleshooting Guide 1
Copyright 2
Contents 3
Windows Agent Installation 35 4
UNIX Agent Troubleshooting 47 4
Index 67 4
About This Book 5
6 VMware, Inc 6
VMware, Inc. 7 7
Isolate the Behavior 8
Identify External Factors 9
Check the Debug Log 10
Info Messages 11
Warning Messages 11
Error Messages 12
Exception Messages 12
Types of Problems 13
SQL Server 14
Security / Authentication 14
VCM Agent 15
UNIX Agent 15
Report Server 15
VCM Troubleshooting Guide 16
16 VMware, Inc 16
Network Connectivity 17
18 VMware, Inc 18
Screenshots 19
Debug Logs 19
SQL Server Logs 20
IIS Logs 21
ARS Files 21
Syslog File (UNIX) 22
IE Tool Logs 22
Event Logs 22
ETL Logs (UNIX) 23
VCM Installation Logs 23
Patching Debug Information 23
24 VMware, Inc 24
VMware, Inc. 25 25
26 VMware, Inc 26
Crates.gz file is corrupt 27
28 VMware, Inc 28
VMware, Inc. 29 29
30 VMware, Inc 30
VMware, Inc. 31 31
32 VMware, Inc 32
VMware, Inc. 33 33
34 VMware, Inc 34
Windows Agent Installation 35
36 VMware, Inc 36
VMware, Inc. 37 37
38 VMware, Inc 38
VMware, Inc. 39 39
40 VMware, Inc 40
VMware, Inc. 41 41
Uninstall 42
Change Protocol Request 43
Manual Agent Install 44
Protocol Specific 45
Debugging Tip(s) 46
UNIX Agent Troubleshooting 47
48 VMware, Inc 48
VMware, Inc. 49 49
50 VMware, Inc 50
VMware, Inc. 51 51
52 VMware, Inc 52
VMware, Inc. 53 53
54 VMware, Inc 54
VMware, Inc. 55 55
Collector Certificates 56
Patch Assessment 57
58 VMware, Inc 58
VMware, Inc. 59 59
UNIX Agent Error Scenarios 60
Agent fails to return data 61
62 VMware, Inc 62
Monitoring network traffic 63
64 VMware, Inc 64
VMware, Inc. 65 65
/opt/CMAgent/ECMu/1.0/bin 66
Account and Group Information 66
VMware, Inc. 67 67
68 VMware, Inc 68

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VMware VCM 5.3 Troubleshooting Guide Page 24

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